Those who fail to plan, Plan to fail!

Many a times did we hear this saying “Those who fail to plan, Plan to fail” and it is very true.  A lot of managers these days claim that detailed planning is not needed and that concentrating on a plan is not important.  They base their claim on the fact that plenty of projects nowadays go over budget or completely fail.
This is true, a lot of projects now run over budget and many managers fail to execute the plan as designed.  But this does not mean that we omit planning all together.  The problem is we forget that besides putting the plan there are other factors that need to be considered to ensure the success of the plan.
Any project manager after putting the plan has to make sure he chooses the right team to implement it.  Communication skills are crucially important to make sure that the implementing team is communicating effectively to eventually succeed.  The manager himself has to have leadership skills to be able to coach the team and communicate effectively and induce the team spirit.  The minute you want to have everything in your hands and the minute you make decisions on your own without communicating, the minute you fail.
Along with the plan as well you have to put into consideration contingency plans.  You have to put onto the table all the possible “what ifs” and plan ahead for actions to be taken.
So it is extremely stupid to say we have to stop planning since we can’t stick to the plan most of the time.  The wise thing to say is we have to plan right and make sure that we are executing the plan in the right way using the right team and the right tools.

Many a times did we hear this saying “Those who fail to plan, Plan to fail” and it is very true.  A lot of managers these days claim that detailed planning is not needed and that concentrating on a plan is not important.  They base their claim on the fact that plenty of projects nowadays go over budget or completely fail.

This is true, a lot of projects now run over budget and many managers fail to execute the plan as designed.  But this does not mean that we omit planning all together.  The problem is we forget that besides putting the plan there are other factors that need to be considered to ensure the success of the plan.

Any project manager after putting the plan has to make sure he chooses the right team to implement it.  Communication skills are crucially important to make sure that the implementing team is communicating effectively to eventually succeed.  The manager himself has to have leadership skills to be able to coach the team and communicate effectively and induce the team spirit.  The minute you want to have everything in your hands and the minute you make decisions on your own without communicating, the minute you fail.

Along with the plan as well you have to put into consideration contingency plans.  You have to put onto the table all the possible “what ifs” and plan ahead for actions to be taken.

So it is extremely stupid to say we have to stop planning since we can’t stick to the plan most of the time.  The wise thing to say is we have to plan right and make sure that we are executing the plan in the right way using the right team and the right tools.

If Only I knew!

I am follower of this blog and I like very much reading Fiona’s posts:

http://www.fmwalsh.com/2009/08/04/are-you-kidding-me-7/

Here she talking about a bad customer experience.  Sometimes we don’t realize that the smallest action can cost us a customer.  The event of buying something and then experiencing problems with it and trying to fix happens everyday.  When you find a careless reaction from the vendor you get really disappointed. When you are trying to repair something, you get the worst treatment.  Although when you were buying you were treated as king.

What most companies forget is that their reputation in the market and customer loyalty comes from post-sales services and not from the initial sale.  This is a story of an unsatisfied customer who was trying to repair his Samsung laptop but could not and the conclusion was:

“I finally came to my senses and did not buy another Samsung computer and never will after suffering their terrible customer service.”

This is what you get when you ignore your after sales services.  If you want to gain customer loyalty and gain new customers everyday, then you have to strive to offer the best customer services.  This is more crucial than your direct sales service.

As the story shows, Samsung definitely regretted the way they treated their customer…so shape up your customer services before you regret it and say: “If only I knew it will come to this……”

Aspiring Managers: Learn to behave like Adults

http://blogs.bnet.com/ceo/?p=2833&tag=nl.e713

I liked the part where they said “Try to act like a mature adult”….. Many managers do not act this way and turn things personally.  They even act like children when they are mad and tell you “I won’t play with you”

Many managers do not rationalize before taking decisions, so I guess this article is a very good advice.

What is the best opening remark?

PresentationsBig

 

When you are asked to do a sales presentation in front of decision makers, what do you think is the best opening remark to start with?

 

 

http://blogs.bnet.com/salesmachine/?p=5030&tag=nl.e808

I disagree a little bit with his choice of the best opening remark though.  I think that you should start by briefly and quickly introducing yourself and then explaining the aim of the meeting to remind the audience why you are all here.  And then comes the point that he said is the opening remark, Quote a statistic.